This Return and Refund policy shall only be applicable for online shopping via HL Great Time Sdn Bhds webstore only.
All 7@70% SALE promotional items are non-returnable and non-exchangeable.
HL Great Time Sdn Bhds shall within it's best abilities ensure that Orders are correctly fulfilled. Should there be any discrepancy of Products delivered and the Customer wishes for return and refund, please notify us by sending an email to crd@greattime.com.my (Mon-Fri working hours 10am-6pm) within fourteen (14) days upon receiving your Products.
We will contact the Customer (by phone or email) within seven (7) days after receiving the completed online return form to direct the Customer on the process pertaining returning of Products and refund. In the event the Customer does not receive any reply from us after the aforesaid period, please contact us either by e-mail at info@greattime.com.my (Mon-Fri working hours 10am-6pm) for enquiries.
All returned goods must not be damaged or discoloured and all price tags to be in place in order for a successful refund. Discoloured and damaged product returns will not be accepted
Return/Exchange of Products or refund can be arranged under the following reasons:
Pursuant to Item No. 2,3,4,5, HL Great Time Sdn Bhds Customer Service MUST be contacted before returning affected products in person, courier or post. No replacement or exchange of Products will be entertained otherwise. All replacements or exchange of Products shall be subjected to stock availability. In the case of stock unavailability, the Customer will be refunded.
If a Product which was ordered and invoiced is not included in the delivery, HL Great Time Sdn Bhds shall either refund the Customer the value of that Product, or replace it with a different product (if product ordered is not in stock)
If the Customer has been charged for a Product which has not been delivered, HL Great Time Sdn Bhds shall refund the Customer the value of the Product as originally charged to the Customer.
If a Customer is charged more than the value of a Product as displayed on the site when the Customer places an Order, HL Great Time Sdn Bhds shall refund the difference to the Customer.
The return of a Product by a Customer does not automatically warrant a refund. HL Great Time Sdn Bhds will inspect the returned Products upon receipt. If the conditions in Item No. 2,3,4,5 of this Return and Refund Policy have been fulfilled, refund will be made to the Customer and we will reimburse the Customer of its courier charges for returning of the Products to us provided the courier payment slip is furnished to HL Great Time Sdn Bhds upon seeking refund.
All refunds will be made within 30 days and depending on the appointed bank refund policy in which your receipt of the refund will depend on the period of time your financial institution takes to finalise the refund. HL Great Time Sdn Bhds shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.
